Our affordable monthly Managed Service Plans include a set of services that are designed to dramatically reduce computer problems in your network. These services have been carefully designed to maximize your network's speed, performance, and stability - all without the expense of a full-time IT staff. DotX will never lock you into a long term contract. All agreements are month-to-month - we want to make sure we are meeting or exceeding you expectations every month.
Types of Plans
- Time and Materials - all work is billed at our current hourly rates, no recurring costs or services
- Monitoring or Services Only - a monthly subscription to one or more of our services (Remote Monitoring, Anti-Virus, Spam Protection, Wireless Management, Backups), these clients enjoy a discounted hourly rate on all work performed
- Managed Services Plan - Plan 1 - includes all services listed below. On-site service, projects, and after-hours support are billed additionally at our discounted hourly rates
- Managed Services Plan - Plan 2 - includes all services listed below including on-site service. Projects and after-hours support are billed additionally at our discounted hourly rates
Managed Service Plans - Services Listing
- Initial discovery, audit, and reporting
- 24x7 monitoring of technology infrastructure
- Daily backup monitoring
- DotX Client Portal Access
- Anti-Virus solution and monitoring
- Virus and spyware removal
- On-site server backup licensing (additional hardware may be required)
- Remote connectivity solutions (VPN, RDP)
- PC/ laptop/ server/ thin client maintenance and support
- Patch management (critical and non-critical)
- Monthly network health reports
- Quarterly network review
- Vendor management
- User management
- Remote diagnostics and support
- Unlimited help desk support